Westfield Stratford City

Montfichet Rd., London, E20 1EJ

Grotto FAQs

What is the DreamPlace Grotto?
This Grotto experience magically combines the time-honored tradition of meeting Santa Claus with technological wizardry to deliver a very special and immersive holiday experience. This season, the all-new attraction lets you and your family join Po and Friends for interactive games and an immersive, cinematic journey that transports guests to the North Pole for your private meeting with Santa.

Where is The Dreamplace Grotto located?
At Chestnut Plaza outside on The Street, accessed by the ground floor of the centre.

How long is the DreamPlace Grotto experience?
15-20 minutes

Is there an age or height requirement?
Everyone is welcome! There is no age or height restriction. Children under 16 must be accompanied by an adult.

How do I book?
Visit www.dreamplaceexperience.com/westfieldstratfordcity, click ‘Book tickets’ and follow the prompts to complete your booking.

Do I have to make a booking through the website?
We recommend you book tickets online in advance to avoid disappointment. Limited tickets will be available for purchase at the DreamPlace Grotto.

Why do I need to enter my child’s name and pictures?
Santa would like to know who will be visiting him in the North Pole. By entering these details, Santa will know them by name the moment they walk into his workshop making for a very magical experience.

But why do I need to include a photo of the family?
Each family will receive their own personal boarding pass that includes this picture for their journey to the North Pole. It becomes your keepsake and family album throughout the experience.

Is there a ticket office at the centre?
Yes, there is a ticket office located at the DreamPlace Grotto. We recommend you pre-book your tickets online in advance to avoid disappointment.

How many people are allowed per appointment?
The DreamPlace Grotto allows for 8 people per appointment. If you have a larger group, you can book into smaller groups of up to 8 people and will enter the experience a few minutes apart.

Can schools or other large groups attend?
Yes. If you would like to book a larger group we would be happy to help you with your reservation. Please contact us via the customer service email to arrange for a special group booking: UK.Ticketing@Westfield-uk.com.

Can I cancel or change a booking?
Unfortunately, once a booking is complete we are unable to amend your session date or time. If you accidently booked the wrong location, please contact the customer service email UK.Ticketing@Westfield-uk.com and we will endeavor to change the location, subject to availability. Requests to cancel tickets must be made no later than 72 hours before your booked date and submitted to the customer service email UK.Ticketing@Westfield-uk.com. Please state your booking reference, name of the original Buyer (and the email address registered with your booking) and the reason for your application.

Can I add or change the number of guests in my reservation?
Changes to your group size cannot be made once a reservation is confirmed. You are welcome to create a separate reservation for more people; however booking into the same session is subject to availability.

Will I be able to park my pram?
Yes, there is a Buggy Park located near the DreamPlace Grotto. To learn more, visit our Buggy Park Terms & Conditions.

Do I need to write a letter to Santa with my child’s wish list?
Creating a letter will deliver a truly personal experience for your child by letting Santa know what they want for Christmas.

What Santa Photo Packages are available?
There is a selection of photo packages available for sale at the DreamPlace Grotto. Prices range from £6 and you can review the packages at westfield.com/stratfordcity .

Can I take photos inside the DreamPlace Grotto?
No personal or commercial photos or cameras can be used within the DreamPlace Grotto.

Is Santa’s Grotto accessible for wheelchair users?
Yes and we ask the wheelchair user to have a helper with them. The customer needs to buy one ticket for the wheelchair user and the helper goes free. When you have booked your ticket, please email UK.Ticketing@Westfield-uk.com with your session time and date so that we can allocate your helper space – this won’t appear on the booking site.

Up to what age do children receive a gift?
We provide gifts for children up to the age of 12.

Can I bring food or drink into the DreamPlace Grotto?
Water is permitted into the DreamPlace Grotto. We ask that no other food and drink is taken in with you.

How to get to Westfield Stratford City

Where is the best place to park?
Westfield Stratford City has 4,500 spaces in 3 car parks. Each is equipped with innovative way-marking signs and individual bay markers that guide customers to available parking spaces.

The closest car park to the Grotto is Car Park B. Enjoy a maximum daily parking charge of £6.50 Monday to Friday and £9.50 on Saturday or Sunday. You can find full details of parking charges here: http://uk.westfield.com/stratfordcity/getting-here/getting-there-car.

How do I get to the centre via public transport?

Arrive by Tube, Bus or Train and you won’t have far to walk.

The Central line, Jubilee line, DLR and London Overground all serve Stratford station, and the main exit is conveniently located at the entrance to Westfield Stratford City.

There are Docklands Light Railway stations at both the Stratford Regional Station and Stratford International Station – both are within a few minutes’ walk of the centre. Plus, Westfield Stratford City is also served by National Rail services and high speed trains.

For more information about getting to the centre by bus: http://uk.westfield.com/stratfordcity/getting-here/getting-there-bus.

Other Christmas services & events
Visit our website for details of events and offers running during the Christmas period: westfield.com/stratfordcity.

Concierge Services

Can I store my bags?
There is no need to worry about being burdened by carrying your shopping bags or luggage for extensive periods, when you can leave your items safely and securely with our baggage storage service. We are able to check everything from suitcases and luggage, through to shopping bags and parcels on your visit to Westfield Stratford City. Price is £5.00 for up to 4 hours storage or £10 for all day storage (up to 24 hrs).

Do you have a cloakroom?
The Concierge Services facility also houses a Cloakroom service where you can leave your coat and umbrella whilst you shop. Price is £3.00.

What are the centre opening hours?
Please see our website for centre opening hours: westfield.com/stratfordcity.

Do you have family friendly facilities?
Visiting the centre with children couldn’t be easier with dedicated parent rooms, Kiddy Car hire and exclusive offers available to you via our kids club. Visit concierge on the lower ground floor for more information.

For any other enquiries please email: UK.Ticketing@Westfield-uk.com.

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